Enhance guest communication and deliver seamless, contactless stays. With Akia + FLEXIPASS, hotels can combine digital messaging and digital keys into one smooth workflow. Guests receive instant, personalized communication through Akia, while FLEXIPASS delivers secure, app-free mobile keys — all fully automated and synced with your PMS.
What is Akia?
Akia is a guest communication platform designed to help hotels connect with guests through SMS, WhatsApp, and messaging automation. Instead of phone calls or front desk bottlenecks, Akia empowers hotels to:
Send real-time updates and service messages.
Automate pre-arrival and post-stay surveys.
Manage guest requests and incident tickets in one place.
Improve reviews with faster responses and better engagement.
By integrating with FLEXIPASS, Akia messaging goes beyond communication — it also becomes a tool for digital room access and contactless check-in.
Why Choose FLEXIPASS + Akia Messaging?
Send Digital Keys via Guest Messaging → Deliver room keys directly through SMS or WhatsApp.
Automation Ready → Keys are sent automatically at check-in, saving staff time and boosting efficiency.
Works with Existing Infrastructure → No hardware changes; compatible with locks from ASSA ABLOY, Dormakaba, SALTO, and more.
Set up digital keys in three steps
Automated Messaging
Guests receive welcome texts, check-in information, and surveys directly in their preferred channel.
Digital Key Delivery
FLEXIPASS automatically sends the digital room key through Akia’s messaging platform — via SMS, WhatsApp, or email.
Keyless Access
You can now enjoy FLEXIPASS Digital Keys, automated, fast and easy!
Connect messaging and room access
With the Akia + FLEXIPASS integration, guests receive their digital room key delivered directly where they already communicate — SMS, WhatsApp, or email. FLEXIPASS transmits its secure Webkey link (or Wallet/Mobile Key if configured) via Akia's automated messaging, so there's no need for guests to download another app simply to receive their key.
How guests receive their keys
Automatic delivery: Upon booking or arrival, Akia delivers a FLEXIPASS message with the guest's digital key.
One tap to open: The guest taps/swipes the link or Wallet card and the door opens — instant, contactless entry.
Flexible channels: Keys can be distributed through SMS, WhatsApp, or email as per the guest's preference.
Insert anywhere: Webkeys may be used in any web browser or public-facing web application, so keys may be inserted into your confirmation of booking, Akia message, or tenant/guest portal.
Secure & temporary: Keys are encrypted and constrained to a time frame; they may be retracted or renewed in real-time from your PMS or FLEXIPASS console.
Hear from the team
“The FLEXIPASS and SMARTair integration allows businesses to offer a seamless, app-free mobile experience while retaining full control and visibility over their access systems. It’s a game-changer for organisations looking to modernise their operations without compromising on security or convenience.” Ifazaad Liaqat, Technical Sales Manager, SMARTair, TESA ASSA ABLOY
FAQs
What is the Akia and FLEXIPASS integration?
The Akia and FLEXIPASS integration allows hotels to combine digital guest messaging and mobile keyless entry into one seamless, automated workflow. Through this integration, Akia handles guest communication, while FLEXIPASS delivers secure, app-free digital room keys, creating a smooth and contactless guest experience from booking to checkout.
How does the Akia + FLEXIPASS integration improve the guest experience?
With Akia + FLEXIPASS, guests enjoy a fully contactless check-in process. Akia sends personalized messages, check-in details, and digital key links directly to guests’ phones. FLEXIPASS then issues a secure mobile key — no app download required. This eliminates front desk wait times and ensures a fast, convenient, and modern hotel stay.
What are the benefits of using Akia and FLEXIPASS together?
Contactless check-in and entry for safer, faster guest arrivals.
Automated communication workflows that save staff time.
Personalized guest messaging via SMS or WhatsApp.
App-free digital keys that work instantly.
Seamless PMS synchronization, keeping guest data accurate and updated.
Enhanced guest satisfaction through convenience and efficiency.
How does the integration work with a Property Management System (PMS)?
Akia and FLEXIPASS both sync automatically with your PMS to ensure all guest details, reservations, and room assignments are up-to-date. When a guest completes pre-check-in through Akia, FLEXIPASS automatically issues the appropriate digital key — no manual input needed.
Is FLEXIPASS secure for mobile keys?
Yes. FLEXIPASS uses advanced encryption and secure token technology to protect guest data and ensure only authorized users can access their assigned rooms. It’s designed to meet the highest hospitality security standards while remaining user-friendly and app-free.